Our training can be delivered using three different methods.
Orientation Programme
These are foundation courses that provide a broad overview to all categories and levels of staff. They touch on the fundamental business principles of Leadership, Customer Service and Marketing/Relationship Management.
Orientation Programme Objectives
- Drive to establish a knowledge standard through basic orientation.
Practicum Modules
Our Practicum Modules further expand on these principles, pinpointing critical focus areas and existing peculiarities within every organization. We offer over 25 Practicum’s that cut across course type and audience.
Practicum Modules Objectives
- To address organisation- specific challenges in a preemptive or reactive basis.
- To offer the organisation the opportunity to enhance specific skill areas for strategic advantage.
Bespoke Clinics
These are industry/job specific workshops designed to address the challenges in specific job situations. Our clinics are flexible in application and are additionally delivered as external consortiums where the benefit of interacting and networking with industry associates is a plus.
The modules focus mainly on best practice customer service and leadership in various sectors. Additional content evolves based on multidisciplinary integration, and as determined by the industry culture and current situation.
Our Training Style
Our training style is interactive and fortified by practical learning. It combines multimedia, skills assessment, life-like case studies methodology that drives and embeds the desired behaviours around the training activities. The training content is Research-based (internal and external) and refreshed based on topical and industry development
