Passion is the reason we have gained giant strides in a relatively short time. Our spirituality is the fuel that has kept it burning!
“To know us is to love us”
This contagious passion comes across in all we do and has been with us every step of the way. It defines, marks and brands us. It is this same passion that has made it possible for us to not only get our clients, but to keep them. Our retention rate is at over 70%, which is definitely above industry average! This is because we inject it into all that we do and our clients can identify with it because they see their own dreams and hopes mirrored in us.
One thing we bank on is that our spirited passion will always be an intricate part of who we are.
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Dramatic Impact is about combining the skills, professionalism and insights of our highly trained facilitators with the flexible, creative possibilities presented by our solution-oriented approach to management. With Branded Service Theatre© our sessions provide relevant, transformative and entertaining resolutions to the challenges facing many organisations today.
We are not just a most experiential Training Company. We are not just a most creative Communications Agency. We are not just a thoroughly insightful Organisational Culture and Change Management Consultancy. We are not just a most detailed Data Services Organisation. We are all of the above… and more.
We are a Marketing Communications Agency that with a bird’s eye view on practical results that bring about profitable transformations in the organisation. We deliver bespoke solutions that ultimately ensure that our clients have a greater share of the future!
We are DRAMATISTS.
The high point of our training events are our Branded Service Theatre© provided under the title – Dramatic Impact.
We are PACE-SETTERS.
Ours is the organisation that led several others to form an established presence for Customer Service Practice in Nigeria. As the major sponsors of the Customer Service Practitioners Association (CUSPA) we are thought leaders in the Service Design, Customer Satisfaction Surveys, Customer Service Training and Mystery Shopping. www.cuspa.org
We create RAVING FANS!
Our work speaks for us. Our participants’ feedback usually post percentiles of over 85 average in the following headings:
• Knowledge of Subject Matter
• Ability to convey knowledge
• Use of relevant examples
All of our clients are repeat businesses. We have clients who have retained our services for as long as we have been in business! Similarly we have received referrals and new business leads from most of them.
At Customer CentriCity Limited, we believe we are in a good position to help achieve the goal of assisting organisations reach the goal of communicating perfectly. At Customer CentriCity Limited, we believe we are in a good position to help achieve the goal of assisting organisations reach the goal of communicating perfectly